CV · November 2026
Jamie Robinson.
I'm a support worker. Fifteen years of it, eight in intellectual disability services, and I'm neurodivergent myself. For the last two years I've been building the other half: a support service in Christchurch, and the writing, evidence and safeguarding work that goes with it. Everything on this page points at something you can open or check.
Who
Director · Specialist Support Worker at Neuro Support. Christchurch. Remote across Aotearoa, in person in Christchurch.
What I bring
The support work is the fifteen years.
Fifteen years on the floor
Community, behavioural and in-home support. Adults with intellectual disability, ADHD, autism, brain injury, and combinations of all of it. Twelve and a half of those years at Emerge Aotearoa in Christchurch.
Referees available on request. The ones from Emerge know me as Johnstone.Safeguarding judgement
I've handled disclosures in real rooms, and I've written the protocols since. Named specialist on two Disability Support Services safeguarding bids this year. My own service runs safeguarding, lone-worker and breach-response practice I wrote myself.
Capability statement on request.The funding system, from the inside
Fifteen years of Individualised Funding and NASC work, on the client's side of the table. Thirteen plain-language answers on the rules since 1 April 2026, every one citing its official source with the date it was last checked.
neurosupport.co.nz/questions · /fundingAccessible writing, done properly
An Easy Read edition written to the standard. I work to a method that separates what a reader has to decode from what they have to hold, because they're different jobs and they fail in different ways.
neurosupport.co.nz/easy-readWhere I’ve worked
Twelve years with one employer. Then my own.
Neuro Support, Christchurch
Founder. Director · Specialist Support Worker. A specialist support service for neurodivergent people. I build externalised executive function systems with clients, for the worst day rather than the best one. On a Support Seat, a person gets their own Agent inside Claude, set up with them and kept running, and a worker you can book, online or in person. They can look at it, take a copy or delete it any time, and they choose who else is in. Discovery Calls, Support Sessions and Support Seats are open now.
neurosupport.co.nz/how-it-worksKa Puta Ka Ora Emerge Aotearoa, Christchurch
Twelve and a half years, four roles.
- Casual RIDSAS support worker while I studied. 2012 to 2016
- Full time in the mental health community service after graduating. 2016 to 2018
- Back to RIDSAS with the high-risk team. 2018 to 2020
- One of a handful of staff asked to open a new community supported living service. 2020 to 2024
Emerge gave me the knowledge of community services and the confidence to combine all my years into one service that meets the needs of my community.
The proof
Things you can open.
This is what I’ve built around the support work since, and where to see it.
Evidence from primary sources
Five official information requests granted on disability funding, providers and students, across New Zealand and Australia, and three more with MSD now. The Charities Register: 928 disability organisations and 2,536 annual returns. Vote Disability Support estimates. Seven quarters of Australian scheme data. The finding is that about a quarter of allocated disability funding is never used, and I'm publishing where and why.
Funding evidence base on request; the public report is in progress.Building with agents
I run my own practice on the systems clients buy. An agent briefs me each morning. The inbox, the diary and the paperwork are held by systems I built, so my hours go where a person is actually needed. People on a Support Seat get the same thing, set up around them: their own Agent inside Claude, theirs to see, take or delete.
neurosupport.co.nz/about · /how-it-worksAccessible information tools
An information tool that answers from a curated knowledge base, says plainly what it isn't, and stores nothing anyone types into it. Built for one bloke who needed it, then opened to everyone, and now offered free to every NASC in the country. This website is mine too, built and rebuilt twice. This CV is the newest one: a version you can ask questions. The idea arrived one evening and was built and working in about an hour, on the same engine.
guide.neurosupport.co.nz/adhd-pathway · /familyThe current chapter
About a quarter of disability funding in New Zealand and Australia is allocated and never used. Neuro Support measures where, explains why, and builds the systems that turn allocated funding into support.
What I’m not
Not a clinician, therapist or counsellor. I don’t offer te ao Māori or Pacific cultural capability; that sits with people who hold it properly. I’m one person, so I’m nobody’s capacity answer. Better you hear that from me.
How one person does this
AI agents as working partners, since March 2026. One lives in the repository, builds with me and runs the day. Others do the overnight research and check it. A company brain I can ask anything about the business. The whole service below was co-designed and built that way. The next section is the inventory.
What I’ve built
Most of this didn’t exist in March.
Eight months, one person and the agents. Grouped by the profession each piece would normally belong to.
Service design
- A support model and a seven-principle Protocol, written from lived experience and fifteen years on the floor.
- The Support Seat: a person's own Agent inside Claude, set up with them and kept running, the Protocol pack on every seat, and a worker a booking away.
- Pricing built under the Individualised Funding pre-approval line as a consequence of cost, not a target, with the Tier 4 caveat written in.
Research and evidence
- Five official information requests granted across New Zealand and Australia, three more with MSD now, and a public funding evidence base built from them.
- The Charities Register decomposed: 928 disability organisations, 2,536 annual returns, $1.35 billion.
- Seven quarters of Australian scheme data beside the New Zealand figures, and the finding that about a quarter of allocated funding is never used.
- A nightly research rig that reads, digs and files while I sleep, with a librarian keeping its findings separate from settled fact.
Writing and accessibility
- Thirteen sourced plain-language answers on the funding rules, each with its official source and last-checked date.
- An Easy Read edition written to the standard, and a method that separates what a reader must decode from what they must hold.
- A family guide to the disability support system, with an Easy Read toggle and a list builder, offered free to every NASC in the country.
- A voice file built from my own sent emails, with a guard that stops anything leaving in a voice that isn't mine.
The website and the guides
- This site, built in Astro and rebuilt in Next.js, on Cloudflare, with a design system, a copy check and a contrast audit that measures every visible element.
- One guide engine, more than a dozen guides: an ADHD assessment pathway, the family guide, an Australian sibling, guides for NASCs and hosts, the site assistant, and this CV's.
- Search and AI-crawl readiness checked on every deploy, so a change that moves a public surface gets caught before it ships.
- A booking system of my own, replacing the rented one: types, times, confirmation by email.
The company brain
- A knowledge base of more than sixty concepts, about fifty implementation pages, nearly 150 design lessons and over a hundred research pages, maintained by the agent that reads it.
- A morning brief that reads my diary and deadlines, and an inbox watch that tells me when something can't wait.
- Twenty-odd skills that run the business as commands: the finance sweep, the invoice round, the session close, the overnight queue, the lead sweep.
- Guards that make the rules run: a hook that refuses a design page without its heuristics audit, and one that refuses public copy in the wrong voice.
Money
- Invoicing end to end: per-day lines the funders require, drafted into Xero, approved, PDF built, email drafted with it attached. I click send.
- A weekly receivables sweep that ranks what's owed, drafts the chase in my voice, and clears the bank reconciliation queue up to the line where a human should decide.
- Bookings, invoices, GST status and the company register all readable by the agent, so a finance question gets an answer, not a guess.
Privacy, safeguarding and compliance
- A plain-language information-handling statement and a breach response runbook to the Privacy Act 2020.
- Safeguarding, lone-worker and incident practice for a one-person service, written by the person who does the work.
- A guest-access test that failed on purpose and changed the architecture: what is the client's stays theirs to see, take and delete.
Bids, outreach and brand
- Two DSS tender approaches with capability statements, priced per deliverable, what I can't do stated up front.
- Outreach to every NASC in the country, drafted in my voice and scheduled, with a link per organisation so each can see its own use.
- A brand: the kōwhai mark, the palette, the type, and a generated-imagery lane with a prompt log and a credits file.
- A private weekly magazine that documents the build, so the record exists even when the memory doesn't.
Get in touch
Referees available on request.
Email is the door. I read it and reply myself.