FAQ
Common questions about Neuro Support.
Plain answers about the service, what's open today, pricing, funding, privacy, and setting up your Agent.
About the service
What Neuro Support is, who it's for.
What is Neuro Support?
A specialist support service for adults with ADHD or autism, based in Christchurch, and online anywhere in the world. It combines real human support with your own Agent, set up with you on a Support Seat.
The core idea: your mind is for ideas. Your Agent remembers the rest. The system holds your tasks, routines, decisions, and context, so you don't have to.
Built by Jamie Robinson, a neurodivergent support worker with 15 years of experience and lived ADHD experience.
What's the difference between Neuro Support and ADHD coaching?
Coaching is weekly sessions where a coach helps you think. You do the work between sessions.
Neuro Support builds a system. Your Agent gets set up around your real context, on your Support Seat, and the system itself holds your tasks, routines, and context. The system speaks first.
Coaching can be valuable. It's a different shape. Neuro Support suits people who want infrastructure, not ongoing conversations.
Is it for ADHD only, or also autism?
Both, and often both at once. The underlying needs overlap: working memory support, task initiation, sensory-friendly environments, structure that doesn't depend on willpower.
Do I need a diagnosis?
No. Diagnosed, self-identified, or just recognising yourself in the patterns. A diagnosis can help with funding pathways like Individualised Funding, but you don't need one to start.
About your Agent
Setting up your Agent.
What is your Agent?
Your Agent is set up with you on your Support Seat, an account we hold and keep running. It runs on Claude, made by Anthropic. It holds what you'd otherwise carry in your head, and what's in it is yours. Join on your own with a Google account, or be set up with Jamie.
You don't need to be good with tech. You talk about your life, and your Agent or Jamie does the setting up with you, until it works without anyone in the room.
What does it cost, and what do I get?
A Support Seat is $199 a month: NZ$199 in New Zealand, A$199 in Australia, US$199 everywhere else. It works wherever you are in the world, with an internet connection and a free Google account. A subscription, like a gym membership. The fee is for being on it: your Agent set up around you and kept running, the lessons, the paperwork done, and Jamie a booking away at the client rate. Hours are invoiced separately, for what actually happened.
Getting on: all you need is a Google account. We send you an invitation and your Agent walks you through the first week. There's no joining fee. The seat is $199 a month, and your first month is only the days left in it. Or Jamie sets it up with you, at your place or on a video call, for $499, once.
Support hours on your seat are $20 per 15 minutes online. A weekly 15 minutes is there if you want it, with no limit and no prepaid packs. In person in Christchurch is NZ$120 an hour, seat or no seat. One bill a month, on the 1st, for the seat and the time that happened. Your first month is charged by the day.
The idea hasn't changed. Your Agent captures, organises, and speaks up when something matters. You own what's in it. You can see it, take it, delete it, and choose who else is in. We don't read your chats.
What do I need?
A phone or computer, a Google account, and a Support Seat, which we set up and keep running for $199 a month. You don't put in a card. Not sure your computer will do? Ask on the Discovery Call.
Support Sessions and the Discovery Call don't need any app. You can start with either today.
Can ongoing support be done remotely?
Yes, on a Support Seat. Online time with Jamie is part of a Support Seat: $20 per 15 minutes, on your seat's monthly bill. Without a seat, Support Sessions are in person in Christchurch, NZ$120 an hour.
About funding and pricing
What it costs and how funding works.
Can I use Individualised Funding?
Yes, if you're an Individualised Funding (IF) recipient through Disability Support Services. The support is a disability support service, billed by the hour. A Support Session sits under the IF pre-approval threshold, so it doesn't need pre-approval.
A Support Seat is a support service with a monthly subscription, the kind the funding rules name, like a gym membership. Your host says yes once before it starts. Then one invoice a month: the seat, and the support hours that actually happened, one line per session day. Support Sessions without a seat (NZ$120 an hour, in person in Christchurch) are invoiced monthly for the sessions that happened. Your Coordinator can help you process payments through your IF host.
If you're not on IF, the same pricing applies as private pay.
What does it cost without funding?
Same prices. Funding changes how the payment is processed, not what you pay.
- Discovery Call: free, 15 minutes, online. Open now.
- Support Session: NZ$120 for 60 minutes in person in Christchurch. Standalone, nothing to set up. Open now.
- A Support Seat: $199 a month, no joining fee if you join on your own, or $499 once to be set up with Jamie. Support hours on it are $20 per 15 minutes online, a weekly 15 minutes there if you want it, no limit and no prepaid packs. One bill a month for what happened. Open now.
- A build (your own website, a knowledge base, a tool of your own): $499, with a result we name before we start.
Every price is confirmed in writing before any paid work.
About privacy and data
Your data, and what happens if you leave.
Is my data private? Where does it live?
On a Support Seat, your Agent lives on Neuro Support's Claude account, and we don't read your chats. The only thing that would make us is the law. The privacy page says who can see what.
What doesn't change: you own what's in it. You can see it, take it, delete it, and choose who else is in.
If you're already a client, nothing about your current system changes without a conversation with Jamie first.
What if I want to leave? Do I lose everything?
No. What's in your system is yours. You can see it, take it, and delete it, any time.
The Protocol is built around the principle that the person owns the system. You can walk away with what's yours.
About the technology
Tools change. The principles stay.
Why not just buy Claude yourself?
You can, and it costs less than a seat. What it won't do is set itself up for your week, remember how your bad days go, or notice when nothing's gone in for three days. That's the support.
Is a Support Seat just a Claude subscription with a markup?
No. Claude is the engine, and we say so on every page. What you pay for is your Agent set up with you, the Neuro Support skills on it, someone keeping it running, a person who knows you a booking away, and the paperwork done. The monthly fee never buys a worker's time. Hours are invoiced separately, for what actually happened.
Why Claude and not another AI?
It's the one we use ourselves, every day, and it's good at remembering a lot of context, which is the whole job. If it ever stops being the right tool, the way we work doesn't change. Tools are replaceable. The principles aren't.
Question not here?
Ask Jamie directly.
The Discovery Call is free, 15 minutes, online, no commitment. Ask anything you need to, or email jamie@neurosupport.co.nz. Questions about the funding system itself live on the flexible funding Q&A page.