The rule
AI helps hold information. A person makes the decisions.
AI is part of this service, so you should know exactly where it sits and what it does.
AI helps hold and organise information, the tasks, routines, and context your working memory should not have to carry. What it does not do is decide anything about your life on its own. When something matters, a person makes the call, and that person is Jamie.
Neuro Support is a specialist support service run by a support worker who uses good tools. It is not a machine you are handed and left with.
Where AI is used
Two places, both of which you can see.
- Your Custom Agent. An AI you talk to inside your own Notion workspace. It runs on Notion's own AI. It remembers what you put in, brings back what you asked it to hold, and answers when you ask. You always know when you are talking to it, because it is the thing we build together and it lives in your workspace.
- Jamie's own tools. Jamie uses AI (Claude) to help organise his notes and prepare for your Sessions, and a few background helpers keep your workspace and his tidy. These run on his side, on his own accounts, never on a hidden copy of your data.
That is the whole list. Nothing else is running that you cannot see.
What AI never does
It does not decide, score, or judge.
- It does not decide anything that affects your life on its own.
- Nothing here is keeping score of you.
- It does not act without a person.
- It does not report on you to a funder or anyone else. If a funder asks for evidence you are engaged with the service, Jamie asks you first (see the privacy page).
A support service should be run by a support worker, not by a machine.
When something matters, a support decision, anything about your funding, anything about risk, a human makes the call. AI drafts and organises; Jamie reads, checks, and decides. This is deliberate.
Getting it right
AI can be wrong, so it is checked.
AI sometimes writes things that are confident and wrong. Neuro Support is built with that in mind.
What Jamie produces with AI is checked before it counts. AI helps him draft and organise; he reads it before it becomes part of your support.
You can read and correct anything held about you. If your Custom Agent ever tells you something that seems off, treat it the way you would any first draft, and tell Jamie. Your right to see and correct what is held about you is set out on the privacy page.
The background helpers only ever propose. The AI that touches your workspace is your Custom Agent, doing what you ask it to do with what you put in. On Jamie's side, the helpers that keep things tidy suggest changes for him to approve, and his build tools can only write to a contained working area, never straight into your workspace.
Your data
Where your information is processed.
Your Custom Agent runs on Notion's own AI. Your content is not used to train AI models, and it is held only briefly while a request is processed, then deleted.
The full data story, where your workspace lives, what Jamie can and cannot see, what happens if you leave, and exactly which AI providers are involved, is on the privacy page. This page is about how AI is used; that page is about where your data lives and who can see it.
Responsible AI
Aligned with New Zealand's responsible-AI guidance.
Neuro Support's practice aligns with the New Zealand government and industry guidance on using AI responsibly, and on the points that matter most for a support service, it goes further.
- A human stays in the loop. MBIE's Responsible AI Guidance for Businesses (2025) asks that a person, not an AI, make decisions that affect people's lives. Here, the human is the whole point of the service.
- You own your system and can leave. The guidance asks a business to have an exit plan and to avoid locking people in. Neuro Support is built the other way around: you own your workspace and data, and leaving with everything is a designed part of the service.
- AI use is disclosed, not hidden. The AI Forum's Trustworthy AI in Aotearoa principles (2020) ask for transparency. Your Custom Agent is named, visible, and built with you. This page exists so nothing about AI is a surprise.
The honest version. AI makes this service better at holding what your brain should not have to hold. It does not replace the person. A neurodivergent support worker built this from lived experience, and a person stays responsible for it. That is the design, not a disclaimer.
For funders and coordinators
A service that uses AI, with a person accountable for it.
If you are a funder, NASC, or support coordinator assessing Neuro Support, here is the short version.
Neuro Support is a specialist support service in which a support worker uses AI tools. The service is the support work, not the software. Its practice aligns with MBIE's Responsible AI Guidance for Businesses (July 2025) and the AI Forum's Trustworthy AI in Aotearoa principles: a human stays in the loop, the client owns their data and can leave at any time, and AI use is disclosed.
For service scope, pricing, and Individualised Funding, see the funder page. For the full data-handling posture, see the privacy page.
Last updated: 11 July 2026
Questions?
Ask Jamie directly.
Questions about how AI is used here get a personal reply. The Discovery Call is a good place to ask them out loud.