FAQ
Common questions about Neuro Support.
Plain answers about the service, what's open today, pricing, funding, privacy, and the Neuro Support app that's coming.
About the service
What Neuro Support is, who it's for.
What is Neuro Support?
A specialist support service for adults with ADHD or autism, based in Christchurch and available NZ-wide. It combines real human support with the Neuro Support app, which Jamie is building now.
The core idea: your mind is for ideas. Your Agent remembers the rest. The system holds your tasks, routines, decisions, and context, so you don't have to.
Built by Jamie Robinson, a neurodivergent support worker with 15 years of experience and lived ADHD experience.
What's the difference between Neuro Support and ADHD coaching?
Coaching is weekly sessions where a coach helps you think. You do the work between sessions.
Neuro Support builds a system. When the Neuro Support app opens, it builds yours with you, so the system itself holds your tasks, routines, and context. The system speaks first.
Coaching can be valuable. It's a different shape. Neuro Support suits people who want infrastructure, not ongoing conversations.
Is it for ADHD only, or also autism?
Both, and often both at once. The underlying needs overlap: working memory support, task initiation, sensory-friendly environments, structure that doesn't depend on willpower.
Do I need a diagnosis?
No. Diagnosed, self-identified, or just recognising yourself in the patterns. A diagnosis can help with funding pathways like Individualised Funding, but you don't need one to start.
About the app
When the app opens.
What is the Neuro Support app?
It's the app Jamie is building now. It holds what you'd otherwise carry in your head, and what's in it is yours. It isn't open yet. The waitlist holds your place.
You don't need to be good with tech, and you don't set anything up. You talk about your life, and your system gets built around it with you.
What does the app cost, and what do I get?
The app is free: timers, alarms, your calendar, and capture. Neuro Agent is the paid part. It thinks and plans with you, for $49 a month or $490 a year.
The idea hasn't changed. Your Agent captures, organises, and speaks up when something matters. You own what's in it. You can see it, take it, delete it, and choose who's in.
Ongoing Neuro Support is support hours: $20 per 15 minutes online, the client rate. A weekly 15 minutes is booked by default, and you're invoiced every two weeks for what happened.
Do I need an iPhone, or does it work with Android?
The app isn't built yet. Jamie will say which phones it runs on before it opens.
Support Sessions and the Discovery Call don't need any app. You can start with either today.
Can ongoing support be done remotely?
Support Sessions already work both ways: in person in Christchurch, or online anywhere in New Zealand. Ongoing Neuro Support works the same way.
About funding and pricing
What it costs and how funding works.
Can I use Individualised Funding?
Yes, if you're an Individualised Funding (IF) recipient through Disability Support Services. The support is a disability support service, billed by the hour. A Support Session sits under the IF pre-approval threshold, so it doesn't need pre-approval.
Support Sessions ($120 in person, $25 per 15 minutes online) are invoiced every two weeks for the sessions that happened. Ongoing Neuro Support works the same way when it opens. The app is different. It's a product, so if you want your funding to pay for a yearly pass ($490), your host needs to say yes first. Your Coordinator can help you process payments through your IF host.
If you're not on IF, the same pricing applies as private pay.
What does it cost without funding?
Same prices. Funding changes how the payment is processed, not what you pay.
- Discovery Call: free (15 to 30 min). Open now.
- Support Session: $120 for 60 minutes in person ($80 at the client rate), or $25 per 15 minutes online ($20 for ongoing clients), extendable once to 30 minutes. Standalone, nothing to set up. Open now.
- The Neuro Support app: free. Neuro Agent is $49 a month or $490 a year. Opening soon. The waitlist holds your place.
- Ongoing Neuro Support: support hours only, at the Support Session rates. A weekly 15 minutes is booked by default, with no limit and no prepaid packs. Invoiced every two weeks for what happened. Opening soon, with the app.
Every price is confirmed in writing before any paid work.
About privacy and data
Your data, and what happens if you leave.
Is my data private? Where does it live?
The Neuro Support app is being built now. Before it opens, Jamie will say exactly where your data lives, on the privacy page.
What doesn't change: you own what's in it. You can see it, take it, delete it, and choose who's in.
If you're already a client, nothing about your current system changes without a conversation with Jamie first.
What if I want to leave? Do I lose everything?
No. What's in your system is yours. You can see it, take it, and delete it, any time.
The Protocol is built around the principle that the person owns the system. You can walk away with what's yours.
About the technology
Tools change. The principles stay.
Which AI does the app use?
The Neuro Support app is being built now. Before it opens, Jamie will say exactly which AI it uses, and how, on the How we use AI page.
Whatever it runs on, the Protocol holds. Tools are replaceable. Principles aren't. Every app will be replaced. The principles survive.
Question not here?
Ask Jamie directly.
The Discovery Call is free, 15 to 30 minutes, no commitment. Ask anything you need to, or email jamie@neurosupport.co.nz. Questions about the funding system itself live on the flexible funding Q&A page.